Online platforms and services often vanish due to buyouts, financial downturns, or other adverse circumstances. It's a gamble to trust and store your data with services that might disappear at any time, for any reason, without assurance that your data will remain secure, retrievable, or transferrable. We aim to offer our customers better.
We commit to supporting our products indefinitely (or until the last customer leaves). Here's what this commitment entails:
From the moment you become a client of any of our products, you can rely on SlashEquip OÜ's continued presence. Should any product transition to legacy status, you can still use it without end, provided you adhere to our Terms of Service and maintain your subscription. We strive to support existing features unless it becomes technically unfeasible due to factors beyond our control (e.g., third-party integration changes that render a feature incompatible or browser updates that obsolete a feature).
Regardless of their status, all our products are treated with utmost diligence regarding security and privacy. Even if we don’t introduce new features to legacy products, we will keep implementing the most up-to-date security measures; sustain the infrastructure that ensures they remain safe, swift, and secure; and continue providing customer support.
In the unlikely and unexpected case that our company or one of our products is bought or separated into a distinct entity, we will do everything within our power to ensure the continuation of the product and this pledge.